Frequently asked questions
Where is D'Art Chocolate company address ?
They are spread throughout Vietnam, mainly in population areas:
- Ho Chi Minh: 60 Ton That Tung, Ben Thanh ward, district 1
- Ha Noi: 28, lane 532 Bach Dang, Hai Ba Trung District
How long does the chocolate last?
To maximize the shelf life of chocolate, store at a room temperature between 20°C - 24°C and keep chocolate tightly wrapped after opening.
Note: DON'T REFRIGERATE! Chocolate easily absorbs odors of whatever’s in the refrigerator (Roquefort cheese, curry — you get the idea). Moisture in the fridge can also lead to “sugar bloom,” meaning the sugar rises to the surface and discolors the chocolate (which has no effect on flavor, but doesn’t look too appealing).
Do you ship within Vietnam?
Yes, free shipping applies for orders over 1,000,000 vnd and within a radius of 5km to D'Art Chocolate store.
For orders less than 1 million or further than 5km from our store, a shipping fee will be charged accordingly by the shipping company.
Do you ship outside of Vietnam?
Yes, we currently accept shipping for neapolitans and chocolate bars worldwide. All chocolates will be placed in boxes with cooling gel to ensure optimum freshness throughout the shipping process.
For our Chocolate truffles, we will advise the feasibility of shipping on a case-by-case basis, as they are sensitive to strong knocks, and temperature and humidity changes. We would advise against a shipping time of more than 3 days.
All international shipping fees will be charged according to the shipping company, and any local taxes or duties (if applicable) will be borne by the customer.
Can I write a gift note along with my chocolate shipment?
Yes, we offer cards at 20,000 vnd for your gifting purposes, as well as complimentary note writing services in Vietnamese and English.
What kind of chocolate does D'Art Chocolate have?
D'art chocolate offers both Fine Grade Vietnamese and global chocolates in the 3 official variants : Dark Chocolate, White chocolate and Milk Chocolate.
D'art Chocolate is also proud to be the exclusive distributor in Vietnam for Ruby Chocolate - the 4th chocolate in the world. All our chocolates are offered in neapolitan, bar, or truffle forms. Custom chocolates can be ordered as well.
I love the taste of your chocolate and would like to carry your chocolate products. How can I work with you?
D'art chocolate has a strong presence in the chocolate industry, working with many HORECA partners with OEM products, as well as supplying corporate gifts for many MNCs. If you would like to work with us on your chocolate needs, or are keen to be our reseller in Vietnam or globally, please feel free to email us at firstname.lastname@example.org or contact us through the form below.