Shipping policy
SHIPPING POLICY
SHIPPING METHODS
During checkout, you will see available delivery options for every ship to address you specify. Choose the option that's best for you, and we'll get your order carefully packed and sent to you.
Shipments and deliveries occur only on Monday through Saturday. Shipping is subject to changes and will be determined at time of order.
Standard Delivery
Orders will be delivered within the next 24-36 hours starting from the time our staff contact you to confirm the shipping of your order via telephone, email or Facebook messenger.
Alternative Delivery
Due to special holidays, our shipping options can be changed and will be informed specifically each occasion..
Choose Your Own Shipper
At peak seasons, we encourage you to book your preferred shipper to pick your product at our store. Show us your order number to our cashiers to receive the right package.
Pick Up From A Local Store
Free of charge self pick-up is available for HCM and HN outlets. All orders confirmed by our staff will be available for pick up within 48 hrs. Please call us at 028 6269 3333 if you need your order urgently or quicker confirmation.
SHIPPING RATES
Urban areas (Applied for HCM & HN):
|
Area |
Standard Delievery (within 48 hours) |
|
Hà Nội |
|
|
Hoàn Kiếm, Hai Bà Trưng |
30,000 |
|
Đống Đa, Ba Đình, Hoàng Mai |
45,000 |
|
Thanh Xuân, Long Biên |
50,000 |
|
Cầu Giấy, Tây Hồ |
60,000 |
|
Hà Đông, Nam Từ Liêm, Bắc Từ Liêm |
100,000 |
|
Hồ Chí Minh |
|
|
District 1, 3, 4, 5, 10 |
40,000 |
|
District 11, Tân Bình, Bình Thạnh, Phú Nhuận, Tân Phú |
50,000 |
|
District 2, 6, 7, 8, |
70,000 |
|
District Gò Vấp, Thủ Đức, Bình Tân |
100,000 |
|
District 9, 12, Bình Chánh, Nhà Bè, Hóc Môn |
120,000 |
Suburban of HCM and HN
|
Khu vực |
Mức giá |
|
Củ Chi, Cần Giờ |
120,000 VNĐ |
|
Other cities in the South and Mekong Delta Area |
150,000 VNĐ |
|
Other cities in the Middle and North Vietnam |
180,000 VNĐ |
*HELPFUL SHIPPING TIPS
- Please double-check your order's shipping address before submitting your order so D’Art Chocolate can deliver right at your destination in time.
- We recognize that you may want to send a gift as a surprise. However, in order to prevent delays, we recommend you notify the recipient of the shipment prior to arrival!
- If you notice an error on your order, please notify us as soon as possible at sales@dartchocolate.com or hotline 028 6269 3333. We will make every effort to support you before your order is shipped.
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HOW ORDERS ARE SHIPPED?
We carefully pack your delicious chocolates in signature packages, designed to control temperature and protect the chocolates all the way to their destination.
We will use NewPost Logistic to ship our parcel all across Vietnam, you can track orders with shipping code at newpost.vn.
SHIPPING FEES
Shipping rates are based on the product value of each shipping address and are applicable on subtotal once any discount or promo is applied. For orders shipped outside Hanoi & Ho Chi Minh City are collectively referred to as "suburban area” and will be informed directly.
AFTER YOUR PRODUCT ARRIVES
Most of our chocolates don't like the heat and humidity. To ensure that your chocolates arrive safely and ready to be enjoyed, we pack each box with special insulation and gel ice packs, as needed. When receiving the goods, please open the package and check the goods as our products can’t wait to meet you! Please feel free to contact our customer support for any products that do not meet requirements.
ADDITIONAL QUESTION
Please do not hesitate to call 028 6269 3333 or email
You may also check our Frequently Ask Question at FAQ.