Shipping policy

1. Delivery to suburban area (Cities outside Hanoi & Ho Chi Minh)

For orders shipped outside Hanoi & Ho Chi Minh City are collectively referred to as "suburban area".

Closing orders schedule: for orders delivered to suburban area, they will have to be confirmed by 21:00 on February 8, 2021

Delivery schedule: within 24-36h from the delivery day

Shipping principles: For orders delivered to suburban area, we do not accept orders with requested delivery time. And provincial shipping is only delivered to the central areas of the provinces with a total delivery time of 24-36 hrs

- Before the order is shipped, D'art Chocolate will contact and confirm the order status. Customers can ask for someone else at the same address to receive the goods upon arrivals. The carrier will contact the customer up to 03 times, then the bill of lading that cannot be contacted will be returned to the delivery post office and the customer will have to contact the post office to receive his bill of lading and be responsible for all associated costs.

- In case the receiver refuses to receive the goods, the carrier will confirm the reason to the sender / receiver and proceed to return the sender if it is related to the sender's fault.

For receiving / delivery addresses on the upper floors of buildings or in large, crowded areas such as shopping centers, schools, hospitals ... causing difficulties for delivery, the carrier can make an appointment to meet with guests at the foot of the building / central gate of the school or the hospital or department store.

Delivery unit to the suburban area: will be NewPost (https://newpost.vn) 

Order closing time: by 15:00 everyday. For orders closed after 15:00, products will be handed to courier 2 days after.

Transport risks: Delivery time may be slower than expected during high season and especially, near TET Holiday.

Payment policy: For all orders shipped by province must be paid 100% by bank transfer or via credit card payment gateway before the order is shipped.

Shipping fee: is calculated based on the tariff as follows:

Shipping fee to suburban area = Packing fee (foam box, gel ice) + shipping fee (according to the price list of carrier unit)

Outside shipping fee schedule:

2. City delivery. Hanoi & Tp. Ho Chi Minh

a. Urban transport regulations

- HCMC area: Districts of Ho Chi Minh City except Cu Chi and Can Gio will be counted as sub-provinces. Orders in this area will be shipped by New Post Courier company.                                          

- Hanoi area: we only deliver to districts: Hai Ba Trung, Dong Da, Hoan Kiem, Ba Dinh, Cau Giay, Tu Liem, Tay Ho, Hoang Mai, Long Bien, Thanh Xuan & Ha Dong                                 

b. Crib transportation service

- Delivery savings

- Delivery date: 100,000 extra surcharge based on "Economy Delivery" tariff                                             

Economical delivery service: is a delivery service arranged on the optimal route, not receiving hourly delivery but the order will be delivered to you within the next 24-48 hours since the date you successfully placed the order.                                          

Daily delivery service: D'art only accepts daily delivery, due to the peak time we do not accept certain time delivery                                    

c. Urban transportation fee schedule

3. General provisions                                        

Information line:

- Order information: must include Full Name, contact phone number or email (for people in NN, email is required), address and notes for the company

- Recipient information: email and phone number & delivery address are required

In case of incorrectly recording the information on receipt of goods, the buyer will bear costs incurred (if any) in the process of handling the bill of lading to the receiver "                                

Delivery regulations:

- After receiving the order request, D'art Chocolate will email or send an order confirmation via fanpage

- Before delivery, the delivery department of D'art Chocolate will call to confirm and schedule the delivery

- During the delivery time, the carrier will call up to 03 calls, if the customer cannot contact the goods at the time of delivery, the goods will be returned to the delivery location. For COD orders, the order will be automatically canceled. For paid orders, customer contact D'art to schedule another shipment. Customer is responsible for costs incurred to return the order                      

For orders within the province in Ho Chi Minh City and Hanoi: when receiving goods, you should note:

- When receiving the goods, you need to open the package and compare the goods with the bill to check that the goods are in accordance with the purchase order and that the packaging / product is damaged during transportation or not.

- D'art will not be responsible for resolving complaints about shortage or wrong delivery of customers after 3 hours of successful delivery.