FREE SHIPPING UNTIL 16/5 - Shipping discount of 60k VND for all orders of 350k VND and above. Click to choose from our highlight collection now!

Shipping policy

SHIPPING POLICY

SHIPPING METHODS

During checkout, you will see available delivery options for every ship to address you specify. Choose the option that's best for you, and we'll get your order carefully packed and sent to you.

Shipments and deliveries occur only on Monday through Saturday. Shipping is subject to changes and will be determined at time of order.

Standard Delivery

Orders will be delivered within the next 24-36 hours starting from the time our staff contact you to confirm the shipping of your order via telephone, email or Facebook messenger.

Alternative Delivery 

Due to special holidays, our shipping options can be changed and will be informed specifically each occasion..

Choose Your Own Shipper

At peak seasons, we encourage you to book your preferred shipper to pick your product at our store. Show us your order number to our cashiers to receive the right package.

Pick Up From A Local Store

Free of charge self pick-up is available for HCM and HN outlets. All orders confirmed by our staff will be available for pick up within 48 hrs. Please call us at 028 6269 3333 if you need your order urgently or quicker confirmation.

 

SHIPPING RATES 

Urban areas (Applied for HCM & HN):

Area

Standard Delievery (within 48 hours)

Hà Nội

 

Hoàn Kiếm, Hai Bà Trưng

30,000

Đống Đa, Ba Đình, Hoàng Mai

45,000

Thanh Xuân, Long Biên

50,000

Cầu Giấy, Tây Hồ

60,000

Hà Đông, Nam Từ Liêm, Bắc Từ Liêm

100,000

Hồ Chí Minh

 

District 1, 3, 4, 5, 10

40,000

District 11, Tân Bình, Bình Thạnh, Phú Nhuận, Tân Phú

50,000

District 2, 6, 7, 8,

70,000

District Gò Vấp, Thủ Đức, Bình Tân

100,000

District 9, 12, Bình Chánh, Nhà Bè, Hóc Môn

120,000

  

Suburban of HCM and HN

Khu vực

Mức giá

Củ Chi, Cần Giờ

120,000 VNĐ

Other cities in the South and Mekong Delta Area

150,000 VNĐ

Other cities in the Middle and North Vietnam

180,000 VNĐ

 

*HELPFUL SHIPPING TIPS

  • Please double-check your order's shipping address before submitting your order so D’Art Chocolate can deliver right at your destination in time.
  • We recognize that you may want to send a gift as a surprise. However, in order to prevent delays, we recommend you notify the recipient of the shipment prior to arrival!
  • If you notice an error on your order, please notify us as soon as possible at sales@dartchocolate.com or hotline 028 6269 3333. We will make every effort to support you before your order is shipped.

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HOW ORDERS ARE SHIPPED?

We carefully pack your delicious chocolates in signature packages, designed to control temperature and protect the chocolates all the way to their destination.

We will use NewPost Logistic to ship our parcel all across Vietnam, you can track orders with shipping code at newpost.vn.

SHIPPING FEES

Shipping rates are based on the product value of each shipping address and are applicable on subtotal once any discount or promo is applied. For orders shipped outside Hanoi & Ho Chi Minh City are collectively referred to as "suburban area” and will be informed directly.

AFTER YOUR PRODUCT ARRIVES

Most of our chocolates don't like the heat and humidity. To ensure that your chocolates arrive safely and ready to be enjoyed, we pack each box with special insulation and gel ice packs, as needed. When receiving the goods, please open the package and check the goods as our products can’t wait to meet you! Please feel free to contact our customer support for any products that do not meet requirements.

ADDITIONAL QUESTION

Please do not hesitate to call 028 6269 3333 or email , our customer supports are available to assist you Monday through Sunday, 8am to 9pm.

You may also check our Frequently Ask Question at FAQ.