1. Conditions for return and exchange
Customers should check the status of goods at the time of delivery / receipt of goods. Goods can be exchanged in the following cases:
- Goods are not in the correct quantity, design, or categories, as on the website at the time of ordering.
- Missing items.
- External conditions such as torn packaging, peeling, broken...
Customers are responsible for presenting relevant documents to complete the return / exchange of goods.
2. Regulations on the time of notification and return products exchange
- Notification period of return and exchange : within 48 hours from receipt of the product.
- Return timeline : within 14 days after receiving notification from customer.
- Where to return products : Customers can bring the product directly to our office / store.